Refund, Re-Clean & Dispute Policy

Start here

If something is wrong with a visit or a charge, contact us first. Email hi@avrservicescorp.com. Most problems are resolved the same day. Filing a card dispute before speaking to us takes longer for you and costs us both — and we would rather just fix it.

If something in scope was missed

Tell us within 24 hours of the visit and we will return and re-clean the affected areas at no charge. Send us the address, the date of the visit, and what was missed — photographs help but are not required.

We schedule the return visit within 1 business day where we can, and always within the same week.

This is the primary remedy. It is bounded and defined, which is what makes it something we can actually honour.

When we refund money

We issue a monetary refund in these circumstances:

We did not perform the service

Full refund of anything paid for that visit. Issued without you having to ask, as soon as we know.

We performed part of the agreed scope

Pro-rata refund for the portion not performed, unless you accept a re-clean instead.

We cancelled a visit and you did not want it rescheduled

Full refund of anything paid for that visit.

A re-clean did not resolve the problem

Refund of the visit price, at your election, in place of a further re-clean.

You were charged in error, or charged twice

Full refund of the erroneous amount.

Requests must reach us within 7 days of the invoice date. Ask by email at hi@avrservicescorp.com and tell us which of the situations above applies.

When we do not refund

• Work that was performed as quoted, where the disagreement is about scope you did not book. We will quote the extra work instead.
• A late cancellation or lockout fee properly charged under the Cancellation Policy.
• Results that were not achievable — permanent staining, damaged grout, or worn surfaces — where we told you so before starting.
• Requests made more than 7 days after the invoice date, unless the law requires otherwise.

How a refund reaches you

Refunds are issued to the original payment method. We cannot refund a card payment to a different card, or as cash.

Once we issue it, a card refund typically takes 5–10 business days to appear on your statement. That timing is set by your bank, not by us. We send an email confirming the refund on the day we issue it — keep it, because it will predate the statement entry.

Returns

AVR Services Corp sells cleaning services only. We do not sell goods, so there is nothing to return and no return policy applies. This section exists because its absence is otherwise ambiguous.

Card disputes

Card charges from us appear on your statement as “AVR SERVICES”. If you see a charge you do not recognise, it is worth checking that first — unfamiliar descriptors are the most common reason people dispute a charge they actually authorised.

If you still believe a charge is wrong, email hi@avrservicescorp.com with the date and amount. We will investigate and reply within 1 business day. Where we agree the charge was wrong, we refund it immediately rather than contest it.

You retain every right you have with your card issuer. Contacting us first does not waive them.

Contact Us

Questions about this policy? Reach a person here:

AVR Services Corp

Florida Profit Corporation

Address

1515 NW 13th Ave, Fort Lauderdale, FL 33311

Email

hi@avrservicescorp.com