Cancellation & Rescheduling
Notice periods, what late cancellation costs, and how to end a recurring plan.
Last updated: August 7, 2026
Cancelling or rescheduling a single visit
Give us at least 24 hours' notice before the start of your arrival window and there is no charge, whether you are cancelling outright or moving to another date.
Email hi@avrservicescorp.com with the address and the date. That is enough — you do not need to give a reason, and we will not ask you to sit through a retention conversation.
Late cancellation and lockouts
Inside the 24-hour window, or if we arrive and cannot get in, we charge 50% of the quoted price for that visit. The crew's time is already committed at that point and cannot be resold.
We waive this in genuine emergencies — illness, a hospital visit, a burst pipe, a named storm. Tell us what happened and we will use judgement rather than a rule.
This fee is stated as a number on purpose. Our previous terms said a fee “may apply” without saying how much, which is not something anyone can plan around.
Ending a recurring plan
Recurring plans run month to month. There is no minimum term and no early-termination charge.
To end one, tell us at least 7 days before your next scheduled visit. Any visit already inside that 7-day window goes ahead and is billed as normal; everything after it is cancelled.
The full terms of a recurring plan, including how and when it renews, are in the Recurring Plan Terms. Every way of cancelling is listed on the Cancel a plan page.
How to cancel
You may cancel by whichever route you prefer. You are never required to use one specific channel, and you can always cancel by the same means you used to sign up.
- By email to hi@avrservicescorp.com. Include the service address. This is the fastest route and it works at any hour.
What you will receive
We confirm every cancellation in writing by email within 2 business days. The confirmation states the date the plan ends, whether any visit remains scheduled, and whether any amount is refundable.
If you do not receive that email, the cancellation may not have reached us. Write to hi@avrservicescorp.com and we will resolve it — and we will not bill you for a visit in the meantime.
If we cancel
If we cancel a visit for any reason, you are charged nothing. We will offer the earliest alternative slot, and if none works for you we refund anything already paid for that visit.
We cancel for named storms, flooding, loss of power or water at the property, or conditions that are unsafe for our personnel. In South Florida this is a real possibility during hurricane season and we would rather say so than pretend otherwise.
Contact Us
Questions about this policy? Reach a person here:
- AVR Services Corp
- Florida Profit Corporation
- Address
- 1515 NW 13th Ave, Fort Lauderdale, FL 33311