FAQ
Questions, answered plainly.
Grouped by the thing you are actually trying to find out. If your question is not here, email hi@avrservicescorp.com and a person will answer it.
Billing and payment
- When am I charged?
- For a one-off residential visit, on completion. For a recurring plan, in advance of each service period. Commercial work is invoiced after the visit on Net 15 terms.
- What appears on my bank statement?
- “AVR SERVICES”. We publish this because an unrecognised descriptor is the most common reason someone disputes a charge they actually authorised. If you see it and are unsure, email hi@avrservicescorp.com with the date and amount and we will identify it the same day.
- What currency are prices in?
- United States Dollars (USD), everywhere on this site and on every invoice. We do not bill in any other currency.
- Which payment methods do you take?
- Visa, Mastercard, American Express, and Discover, processed by Stripe. We do not add a card surcharge, a processing fee, or a convenience fee, and we do not offer a discount for paying by any particular method.
- Do you store my card details?
- No. Card numbers are entered into fields hosted by Stripe and go directly to Stripe. They never reach our servers, and there is no card field anywhere on this website that posts to us.
- Do you charge Florida sales tax?
- On commercial work, yes — the Florida state rate of 6% plus the Broward County surtax, shown as a separate line on the invoice. On residential work, no: residential cleaning is not taxable in Florida.
- Is there a late fee?
- On overdue commercial invoices, 1.5% per month on the outstanding balance. Residential accounts have no late fee, because residential work is paid at the time of service.
- Do you offer financing or payment plans?
- No. Net 15 invoicing on commercial accounts is a payment deadline, not credit. We do not offer instalments or any buy-now-pay-later arrangement.
Scheduling and access
- How quickly do you reply to a quote request?
- Within one business day. That is the only response-time promise we make, and it is the same on every page of this site.
- Do I get a specific time, or a window?
- A 2-hour arrival window, confirmed the day before the visit. Recurring visits keep a consistent slot wherever we can manage it.
- What if I'm not home?
- Most clients are not. Provide entry instructions — a code, a lockbox, or a key — and we agree the method with you in writing before the first visit. If we arrive and cannot get in, and cannot reach you, it is treated as a late cancellation.
- How much notice do you need to reschedule?
- 24 hours before the start of your arrival window, and there is no charge. Inside that window we charge 50% of the visit price, because the time is already committed.
- What happens in a hurricane?
- We cancel, and you are charged nothing. Named storms, flooding, and loss of power or water at the property all mean we do not come. We offer the earliest alternative slot, and refund anything already paid if none works for you.
Cancelling
- How do I cancel a recurring plan?
- Email hi@avrservicescorp.com at least 7 days before your next scheduled visit. You do not need to give a reason and we will not put you through a retention conversation. Every available route is on our Cancel a plan page.
- Is there a minimum term or an early-termination fee?
- No to both. Recurring plans run month to month.
- What happens to a visit already scheduled?
- A visit inside the 7-day notice window goes ahead and is billed normally. Everything after it is cancelled.
- Will I get confirmation?
- By email, within 2 business days, stating the date the plan ends and whether anything remains scheduled. If it does not arrive, the cancellation may not have reached us — write to hi@avrservicescorp.com and we will sort it out without billing you in the meantime.
If something goes wrong
- What if something was missed?
- Tell us within 24 hours of the visit and we return to re-clean the affected areas at no charge. That is a defined remedy with a defined window rather than an open-ended guarantee, which is what makes it something we can actually honour.
- When do you refund money instead?
- When we did not perform the service, performed only part of it, cancelled a visit you did not want rescheduled, charged you in error, or where a re-clean did not resolve the problem. The full conditions are on our Refund policy page.
- How long does a refund take?
- We issue it the day we agree it. It then takes 5–10 business days to appear on your statement, which is your bank's timing rather than ours. We email you a confirmation on the day we issue it — keep it, because it will predate the statement entry.
- Something was damaged. What now?
- Email hi@avrservicescorp.com within 48 hours with the visit date, what was damaged, and photographs if you have them. We acknowledge within one business day and tell you what we can do.
About the company
- Who actually does the cleaning?
- AVR Services Corp personnel. We are not a marketplace, a booking platform, or a staffing agency, and we do not broker your job to a third-party contractor.
- What are your company details?
- AVR Services Corp, a Florida Profit Corporation, Florida Document No. P23000044635, registered 9 June 2023, at 1515 NW 13th Ave, Fort Lauderdale, FL 33311. The full record is in the Company information section of our Terms.
- Do you bring your own supplies?
- Yes — products and equipment both. If you would rather we used something specific in your home, say so when you request the quote and we will use what you supply.
- Do you speak Spanish?
- Yes. This entire site, every policy document, and every reply is available in English and Spanish.